Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
How long does shipping take for Marchesa Couture pieces?
Standard shipping for in-stock items typically takes 3-5 business days. For our Made-to-Order couture collection, please allow 8-12 weeks for production and delivery.
What is your return policy for evening gowns?
We accept returns on unworn, unaltered items with all original tags attached within 14 days of delivery. Please note that custom commissions and final sale items are non-returnable.
Do you offer professional alterations?
While we do not provide in-house alterations for online orders, we can recommend authorized luxury tailors in major metropolitan areas to ensure your garment fits perfectly.
How can I ensure I am ordering the correct size?
We provide a detailed size guide on every product page. Since our garments follow Italian sizing, we recommend comparing your measurements to our chart or contacting a stylist for assistance.
Which payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Do you ship internationally?
Yes, Marchesa ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.